We portray our necklaces as accurately as possible on this website by including photos and descriptions. If you do not see any details or need additional photos, please reach out to us for more information. Please carefully review the descriptions of a piece before ordering, as we cannot accept returns based on issues with font, size or thickness. In addition, the products may be depicted larger or smaller than their actual size depending on your monitor and/or computer settings. Colors of stones can also differ depending on your settings. Because these variations are out of our control, we do not accept returns based on size or color issues. Once an order is placed, we cannot promise email updates, changes or cancellations will be caught in time. Please be sure you call us with questions prior to placing your order.
If we made a mistake, you can call us to obtain a return authorization number to return the product. NO ORDER WILL BE CHANGED OR REFUNDED WITHOUT AN AUTHORIZATION NUMBER, and the item will be returned at your expense if it is sent back without authorization.
We sell rope chains in sterling silver (white, yellow, rose), 10K (white and yellow) 14K (white, yellow, rose) chains. They withstand most normal wear and tear and are warrantied for 3 months from ship date. We recommend you not sleeping, exercising, or swimming in the product to prolong its life. Read more about our chains here.
Our stones are warrantied for 6 months from ship date and will be replaced if lost after that for a small fee. Learn more about our birthstones here.
We would like to think we are flawless, but we are human and occasionally make mistakes. If you find that we made your piece different than from your original order (i.e. misspelling, wrong metal, etc.) please let us know immediately (within 30 days after it has shipped) and we will make it right. Please contact us to report an error with your piece and attach a few photos. No return will be accepted without prior authorization from us. Since our personalized products are custom made and cannot be re-sold, WE DO NOT OFFER REFUNDS ON PERSONALIZED PRODUCTS. If a return is accepted for store credit or exchange, it may still be subject to a handling and recycling fee. Custom design, rush fees and/or shipping fees are non-refundable.
Pieces purchased at various timeframes may slightly differ in appearance. We try our best to stay true to our beginnings, but some changes will happen due to customer feedback, cost, manufacturing process & technology, inventory etc. We are always looking at improving our product to keep costs low and still deliver high quality.
Our product is not in stores. For more details regarding a product or additional images, font letters etc. please contact us prior to ordering.
We collect sales tax for shipments delivered in Illinois. IL purchases are taxed at a rate of 10.25%.
While we make reasonable efforts to provide accurate and timely information about Birdies Baubles on this site, you should not assume that the information provided is always up to date or that this site contains all the relevant information available. We reserve the right to update, edit or change pricing and product descriptions. We reserve the right to update product designs and/or remove product from the website that is either underperforming or causes customer dissatisfaction.
This site has been created for providing information regarding our products, and support retail customers. If you find any incorrect information, bad links, or other errors on this site please contact us.
Any personal information that you may share with us is kept private. Neither your name nor anything about you is sold or shared with any other company or agency. Occasionally, we may contact you to make you aware of upcoming products or specials. However, we do respect your right to privacy and will not send notices if you contact us and ask us not to. Please visit our private policy page for more details.
All designs, photos, logos and website text are the sole property of Birdies Baubles and may not be reproduced, copied, resold or distributed in any way without consent from us.