Guarantee & Return Policy
Personalized-Jewelry.com is dedicated to customizing jewelry just for you. We stand behind our product offerings and guarantee our personalized jewelry from manufacturing errors or product defects.
It is our goal to make your selection to your exact design expectations. We want you to be proud of your design and the piece you have purchased. We encourage you to email us at customerservice@personalized-jewelry.com with any questions about personalization before you place your order. After you purchase a Personalized-Jewelry.com item, an email confirmation is sent detailing your order. We recommend that you review your order confirmation to ensure the details are correct. Please understand that we are not able to accept cancellations or changes to orders once they are placed as they are immediately sent to production.
Personalized-Jewelry.com inspects every item for quality and accuracy to ensure your satisfaction. If you or the gift recipient is not fully satisfied with the piece you designed, please do not hesitate to contact us. Personalized-Jewelry.com is glad to work with you make the necessary modifications.
Depending on the changes, an additional fee may be charged. Please note that personalized rings cannot be resized and that monogrammed and personalized gifts are not eligible for exchange or refund unless there is a defect in workmanship or the product was not made to your specifications. In addition, if any other jeweler works on the piece, Personalized-Jewelry.com’s guarantee is voided.
Personalized-Jewelry.com realizes that unavoidable accidents happen were a stone is lost from your jewelry. Personalized-Jewelry.com does not repair jewelry and will not replace a lost stone.
Personalized-Jewelry.com makes every effort that all information including descriptions are complete and accurate. In order to provide you with the opportunity to view products in greater detail, some items might appear larger or smaller than actual size. In addition, every computer monitor is different, so the color and size might vary. Please make sure to read all product descriptions and technical details before placing your order. If information is missing or you have questions, please do not hesitate to contact us at service@personalized-jewelry.com.
UPDATED 8/2008