Frequently Asked Questions

Can I see what my name will look like before I order?

Yes, any piece that can be personalized has a personalize it button below it. Simply click the button and you are on your way to designing your jewelry to your specifications. After you have told us what you want a dynamic image of the finished piece will be shown. While we think this feature is really cool, unfortunately it is still a work in progress. You may choose an item that is not returning an image or the image just doesn’t look right. If that is the case and you need to see it before you buy it, please email us at service@personalized-jewelry.com. Tell us the SKU number and the name you would like to see. We will reply to your email showing your personalized image within one business day. Thanks for your patience

How do I write my monogram?

Traditional Monograms for Men and Women follow the format of First, Last, Middle The traditional monogram style looks like this: BSH
Same Size Monogram (Typically used for Men) follow the format of First, Middle, Last.
This monogram style looks like this: PJS

I want to upgrade my shipping to 2nd day shipping. Does that mean I will get my order within two days?

Personalizing your jewelry takes time, as our items are hand-made and personalized in-house. Typically our turnaround time is 14 business days, but will vary by product. If you choose to pay for expedited shipping; it does not necessarily mean that you will receive your order within the amount of days you paid to have the order ship. Once you order is shipped, then the days for expedited shipping go into effect.

Are there online coupons available?

We frequently offer specials and discounts including free shipping. Please sign up for our newsletter and email offers.

Can I use a coupon on an already in progress?

We cannot apply a coupon code once your order has been placed. Please make sure to carefully review your order before you click "Process Payment". Coupons are not valid after their expiration date.

Will there be sales tax on my order?

Orders shipping in Illinois will have a sales tax of 10.25%. Orders shipping to other 47 contiguous states will not be charged tax.

When will be charged for my order?

You will be charged for your order the day the order is placed. You will receive an email with your order confirmation.

What credit cards do you accept?

We accept Visa, MasterCard and Discover.

How long does it take to produce a name necklace?

All Personalized-Jewelry.com products are custom made-to-order items and usually take two weeks to complete. If you need to receive an order by a specific date, please feel free to contact customer service at service@personalized-jewelry.com to inquire about availability. We will strive to accommodate your requests.

What are domestic shipping methods and delivery times?

We offer Free UPS Basic shipping within the lower 48 U.S. states. Delivery time is typically 3-6 business days.

Orders to Alaska and Hawaii ship by UPS Ground ($12.95 shipping charge). Delivery time is 4-6 business days.

If you're in a rush, we also offer UPS 2nd Day Air and UPS Next Day Air service. Please see our Shipping Methods for pricing.

Every item is insured by Personalized-Jewelry.com while in transit to you. Please note that we cannot ship to a P.O. Box via UPS services. Please contact customer service service@personalized-jewelry.com with your questions regarding shipping.

For your protection, all packages received from Personalized-Jewelry.com must be received and signed for by an adult.

What are international shipping methods, price and delivery time?

We offer shipping to many international destinations. Please see our Shipping Methods for more details.

How will I know when my jewelry ships?

When you place an order on Personalized-Jewelry.com you will be asked to enter valid email address. Once your order has been placed, you will receive an order confirmation to the email address. The order confirmation will provide you with a link to Personalzied-Jewelry.com to check on the status of your order. On the day that the item(s) ship you will receive an email with the tracking number.

How can I check my order?

You can check on your order by going to Order Status page and entering in your username and password. You can also call us or email us to check on your order.

What is your diamond quality?

Personalized-Jewelry.com only uses natural, white diamonds. The diamonds are full-cut and are H-J in color, I2-I3 in clarity.

What are simulated gemstones?

What is my ring size?

Click on the Ring Sizes link to find out your ring size.

Will the gold plating wear off?

We stand behind our product offerings and guarantee our personalized jewelry from manufacturing errors or product defects. We guarantee for the first year of ownership that if your Personalized-Jewelry.com item wears, we will gladly replace your item. If you have questions, please do not hesitate to contact us at service@personalized-jewelry.com.

Is your jewelry solid gold or gold plated?

All of our gold jewelry is solid 10K and 14K yellow and white gold. We do offer a small selection of gold-plated items which are clearly indicated on the website.

Is it possible to return the item if I don’t like how it came out?

Personalized-Jewelry.com accepts all returns. We do not accept returns on personalized items. Personalized-Jewelry.com is dedicated to customizing jewelry just for you. We stand behind our product offerings and guarantee our personalized jewelry from manufacturing errors or product defects. Personalized-Jewelry.com inspects every item for quality and accuracy to ensure your satisfaction. If you or the gift recipient is not fully satisfied with the piece you designed, please do not hesitate to contact us. Personalized-Jewelry.com is glad to work with you make the necessary modifications. Depending on the changes, an additional fee may be charged. Please note that personalized rings cannot be resized and that monogrammed and personalized gifts are not eligible for exchange or refund unless there is a defect in workmanship or the product was not made to your specifications. In addition, if any other jeweler works on the piece, Personalized-Jewelry.com’s guarantee is voided.Personalized-Jewelry.com realizes that unavoidable accidents happen were a stone is lost from your jewelry. Personalized-Jewelry.com does not repair jewelry and will not replace a lost stone.

What is your return policy?

Personalized-Jewelry.com is dedicated to customizing jewelry just for you. We stand behind our product offerings and guarantee our personalized jewelry from manufacturing errors or product defects.

It is our goal to make your selection to your exact design expectations. We want you to be proud of your design and the piece you have purchased. We encourage you to email us at service@personalized-jewelry.com with any questions about personalization before you place your order. After you purchase a Personalized-Jewelry.com item, an email confirmation is sent detailing your order. We recommend that you review your order confirmation to ensure the details are correct. Please understand that we are not able to accept cancellations or changes to orders once they are placed as they are immediately sent to production.

Personalized-Jewelry.com inspects every item for quality and accuracy to ensure your satisfaction. If you or the gift recipient is not fully satisfied with the piece you designed, please do not hesitate to contact us. Personalized-Jewelry.com is glad to work with you make the necessary modifications.

Depending on the changes, an additional fee may be charged. Please note that personalized rings cannot be resized and that monogrammed and personalized gifts are not eligible for exchange or refund unless there is a defect in workmanship or the product was not made to your specifications. In addition, if any other jeweler works on the piece, Personalized-Jewelry.com’s guarantee is voided.

Personalized-Jewelry.com realizes that unavoidable accidents happen were a stone is lost from your jewelry. Personalized-Jewelry.com does not repair jewelry and will not replace a lost stone.

Is your jewelry guaranteed?

Personalized-Jewelry.com is dedicated to customizing jewelry just for you. We stand behind our product offerings and guarantee our personalized jewelry from manufacturing errors or product defects. If you have questions, please do not hesitate to contact us at service@personalized-jewelry.com.